Block Management

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Block Management by Pont & Lyall

Pont & Lyall will provide a bespoke Block Management Service to a wide variety of clients, including Resident Management Companies (RMC’s), Right to Manage Companies (RTM’s), Property Developers or Independent Freeholders.

Pont & Lyall work diligently, proactively and transparently to ensure your block is always a well-maintained, safe and secure place to live. Click the button below to learn more about this service.

Pont & Lyall’s approach is based around stability and long term planning to give clients the peace of mind they deserve. All client funds are held in an interest-bearing designated client account which is specific to the block.

When management of a block commences, a full inspection audit is carried out to set the management up for maximum efficiency and longevity.

The audit looks at various points around the property including the condition of the building, general repair requirements, health & safety, fire risk assessment, cyclical maintenance, major works, compliance with the lease as well as other items. After the audit has been completed an action list is prepared identifying the priorities considering short term, medium and long term financial planning.

Following this, all leaseholders in the block will be set up on the leaseholder portal where an invitation is sent out to create an account. Each leaseholder will be able to see all elements of the block management from documents to individual statements of account with all demands and details in one place for convenience and peace of mind.

All leaseholders / residents are strongly advised to save the link to the portal to their chosen internet browser’s bookmarks for easy access at all times. Alternatively, it is accessible from the Pont & Lyall website.

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Statement of Account

You will be able to view your statement of account and track the payments you have been requested to make and have made.

Once your payment has been logged and reconciled by Pont & Lyall, it will be reflected in the ‘My Account’ tab of the leaseholder portal.

This keeps you constantly updated, and provides you peace of mind that your payments are correctly accounted for and allocated.

Messages & Comments

You are able to receive and post comments in the block community board with relation to anything in the block.

You will receive notices from your manager in this section of the portal to ensure effective communication.

It is advised that once you have created your account, save it to your bookmarks or homescreen on your phone to ensure easy access to the portal at all times.

View All Demands

Take the opportunity to view all of your Service Charge Demands & Ground Rent Demands for your property at all times.

All of the demands are available to view in PDF form and will always be there.

Upon us taking over management of your building, you will be set up in this portal and invited to create an account.

View All Documents

Take the opportunity to view all documentation related to the management and upkeep of the building.

This is in the form of health and safety reports, insurance documents, service charge accounts, supplier invoices as well as companies house submissions upon more.

All of the documents are available to view in PDF form and will always be there.

Report a Problem

This section of the portal allows you to create a ticket to report a problem in your block through imagery and written description.

Your manager will be notified of your submission and will get to work on the relevant remediations as a matter of urgency whilst using the messages tab in the portal to keep you updated at all times.

Organisation & Contact Details

All of the information that you need will be on the portal at all times.

Your block manager’s details will be accessible at all times as well as the information pertaining to your property.

Utilisation of the portal makes the process of block management much smoother for all involved.

Where Do We Manage?


Management Map

Managing property all around London means Pont & Lyall are flexible, trustworthy & knowledgeable. Properties are managed in the locations shown by the red labels on the map.


Please contact us to submit your management request.